We hand build our custom cables and snakes using the highest quality components available. Generally, our cables are built from Mogami & Canare cabling and hand-soldered with Neutrik connectors. On some occasions, we can use different components to suit your cabling needs. Contact us for custom price quotes at email@example.com or (323) 319-5936.
Shipping Policies (Domestic, and International)
We generally ship orders via USPS Priority Insured Mail including tracking information. We have found this to be the fastest and most reasonably priced shipping method available for both domestic and international shipments. However, if you prefer an alternative shipping method, we can make special arrangements and quote you a price for your desired delivery method.
Order Processing Times
Most small orders are processed in a 4 business day timeframe. Larger orders can take up to 5-10 business days to process. If you need to check on the status of your order, please contact us via email or phone. We work as efficiently as possible without compromising quality, and our turnaround times are faster than most custom cable dealers.
All our work is guaranteed for life for components and workmanship. Just hold onto your receipt as your proof of purchase, and if anything ever goes wrong with a cable purchased from Pro Audio LA, LLC, we will repair it free of charge. This does not apply to merchandise that has clearly been misused or damaged.
Returns, refunds, and exchanges must be requested within 10 days of receipt of your order. Please contact us either via email at firstname.lastname@example.org or by phone at (323) 319-5936 to arrange for a return authorization. As our work is custom built to order, there is a 25% restocking fee applied to any returns or exchanges made due to ordering errors.
We accept payments via Credit Card, Money Order, Bank Wire Transfer, Certified Checks, and in some cases personal checks. All payments must clear in full before orders are shipped. A 50% deposit is required at minimum for large-scale orders before any manufacturing can begin with the balance due before orders can be shipped. As such, Credit Card payments are generally the fastest way to get orders processed and out the door. We accept cash for local sales int he Los Angeles area. Invoices/Receipts are provided with all purchases. Hold onto your receipts as they are your proof of purchase in the event you have warrantee issues in the future.
We take your privacy and confidentiality seriously. Pro Audio LA, LLC will never sell your confidential information including email addresses and personal information to any other companies.
Pro Audio LA, LLC