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Custom Cables Included with Gear Purchases

Did you know you get free custom cables when you buy gear from Pro Audio LA (a few exceptions apply). We hand build our custom cables and snakes using the highest quality components available. Generally, our cables are built from Mogami, Gotham, Grimm, Canare, & Evidence Audio cabling and hand-soldered with Neutrik connectors. On some occasions, we can use different components to suit your cabling needs. Contact us for custom price quotes at info@proaudiola.com or call 323-319-5936.

Shipping Policies (Domestic, and International)

We generally ship orders via USPS Priority Insured Mail including tracking information. We have found this to be the fastest and most reasonably priced shipping method available for both domestic and international shipments. However, if you prefer an alternative shipping method, we can make special arrangements and quote you a price for your desired delivery method.

Order Processing Times

Most small orders are processed in a 5 business day timeframe. Larger orders are processed on a case by case basis depending on the size of the order and the number of orders currently in production. If you need to check on the status of your order, please contact us via email or phone. We work as efficiently as possible without compromising quality, and our turnaround times are generally faster than other custom cable shops.

Warranties

All our work is guaranteed for life for components and workmanship. Just hold onto your receipt as your proof of purchase, and if anything ever goes wrong with a cable purchased from Pro Audio LA, LLC, we will repair it free of charge. This does not apply to merchandise that has clearly been misused or damaged.

Returns/Refunds/Exchanges

Returns, refunds, and exchanges must be requested within 10 days of receipt of your order. Please contact us either via email at info@proaudiola.com or by phone at (323) 319-5936 to arrange for a return authorization. As our work is custom built to order, there is a 20% restocking fee applied to any returns or exchanges made due to ordering errors.

Payments

We accept payments via Credit Card, Money Order, Bank Wire Transfer, Certified Checks, and in some cases personal checks. All payments must clear in full before orders are shipped. A 50% deposit is required at minimum for large-scale orders before any manufacturing can begin with the balance due before orders can be shipped. As such, Credit Card payments are generally the fastest way to get orders processed and out the door. We accept cash for local sales int he Los Angeles area. Invoices/Receipts are provided with all purchases. Hold onto your receipts as they are your proof of purchase in the event you have warrantee issues in the future.

Privacy Policy

We take your privacy and confidentiality seriously. Pro Audio LA, LLC will never sell your confidential information including email addresses and personal information to any other companies.

Contact Info

Pro Audio LA, LLC
1506 Railroad Street
Glendale, CA 91204

Info@ProAudioLA.com

Hours of Operation

Monday-Friday | 9am to 6pm
Saturday (phone only) | 10am to 6pm
Sunday | Closed